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Privacy Policy

A legal disclaimer

1. Who we are

Kids First Physio Ltd (“we”, “us”, “our”) provides private paediatric physiotherapy services in Swansea, Wales.
Company number: 16649327
Registered address: 64 Dyffryn Road, Swansea, Wales, SA4 6BA
Website: www.kidsfirstphysio.co.uk
Email: admin@kidsfirstphysio.co.uk

We are the data controller for personal data collected via this website. This policy explains how we handle your information in line with UK GDPR and the Data Protection Act 2018.

2. What we collect via this website

  • Contact details you submit (e.g., name, email, phone, message content).

  • Technical data such as IP address, browser type, device, pages viewed and time on site (via analytics/cookies).

  • Cookie data used to run the site, remember preferences and improve performance.

Clinical records gathered during treatment are covered by our separate Patient Privacy Policy (available on request).

3. How we use your data

  • To respond to enquiries and manage appointment requests.

  • To operate, secure and improve our website (including troubleshooting and analytics).

  • To meet legal and regulatory obligations.

We do not sell your personal data or share it with third parties for their marketing.

4. Lawful bases we rely on

  • Consent – when you submit a form or accept non-essential cookies.

  • Legitimate interests – to run and improve our website and respond to typical enquiries.

  • Legal obligation – where we must process or disclose data by law.

5. Who we share data with

  • Service providers who host our website, email and analytics (acting as processors under contract and only on our instructions).

  • Authorities/regulators if required by law or to protect vital interests.

6. Cookies

Our site uses cookies:

  • Essential cookies – required for the site to function (cannot be switched off).

  • Analytics/performance cookies – help us understand how the site is used (only set with your consent).

You can manage cookies using our banner and your browser settings. For more detail, see our Cookie Notice below.

7. How long we keep data

  • Website enquiry data: up to 12 months from last contact, unless we need it longer to handle your request or you become a patient.

  • Technical/analytics data: kept in line with the analytics provider’s standard retention periods.

8. Children’s information

Parents/guardians typically contact us on behalf of a child. Please only provide information that is necessary for your enquiry. Clinical information is handled under our Patient Privacy Policy.

9. Your rights

You have the right to access, rectify, erase, restrict, object to processing, and withdraw consent (where consent is our basis). You also have the right to data portability in certain cases.

To exercise your rights, email admin@kidsfirstphysio.co.uk. We usually respond within one month.

If you’re unhappy with our response, you can complain to the UK Information Commissioner’s Office (ICO): www.ico.org.uk.

10. Security & international transfers

We use appropriate technical and organisational measures to keep your data secure. If we transfer data outside the UK (e.g., when using global service providers), we rely on approved safeguards such as UK IDTA/Addendum or adequacy decisions.

11. Changes to this policy

We may update this policy from time to time. The latest version will always be shown here with the effective date at the top.

Contact: admin@kidsfirstphysio.co.uk
Kids First Physio Ltd, 64 Dyffryn Road, Swansea, SA4 6BA

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